How it Works
Your website should scale with your business. Here's how we help you do just that.
Step 1.
Tell us what you want done
Fill out a simple form to request an update to an existing webpage, have new content created for your website, or anything else you can imagine.
Send an email or fill out a simple form.
Distinguish between updates, new content, or new functionality.
Upload any files you want to include
The sky's the limit! Some of the things that customers request include:
- New webpages
- New landing pages
- Sales funnels
- Email newsletters
- Email sequences
- Lead capture popups
- And more!
If you've seen it on a website, we can probably do it. If we can't, we'll let you know that, too.
Our Super Support Hub organizes work into 3 buckets:
- PROjects
- Tickets
- Content
Generally, a Ticket is short, sweet, and can be completed with little direction - on a "live" website.
A PROject requires more thought and effort and includes new web pages, landing pages, or other types of Content, as well as integrations or new website features.
Step 2.
The Pros get to work
One of our Web Pros will get to work on your request.
Communicate seamlessly in the Super Support Hub
Get your website updated quickly
You can expect updates within 24-36 hours and new content within 3-4 days. New functionality varies greatly and will be reviewed on a case-by-case basis with your Pro.
When projects get behind, it's usually because customers don't give us everything we need in a timely fashion. Some things we'll need from you include access to your domain registrar, existing host, and any graphics or marketing materials you currently have. We encourage you to gather materials for a page before creating a request.
Step 3.
Test, Revise, Approve
For new content & functionality, you'll receive a draft or test page before we publish it online. This gives you the opportunity to see what a change will look like before it's online.
Suggest revisions via email or the Super Support Hub
We keep working until we get it right
See drafts & test functionality in development before it's live
No problem. It often happens that things look different online than they do in our heads. We'll keep working with you until we get it right and won't publish without your approval.
When possible, we aim to put all updates on a staging server or hidden page before publishing it. That gives you an opportunity to see what something will look like before it's published for the world to see.
Step 4.
See it live!
Get notified when it's online and live. Then, share it with the world to get traffic!
Track all updates, new content, and projects in the Super Support Hub
Have complete ownership over your content
Get strategic feedback from a Pro
You. All content we create is yours to keep with us or transfer elsewhere.
Yes, we generally host WordPress websites on behalf of our customers. But, we don't have if you don't want us to.
Yes. Schedule periodic check-ins with your Pro in order to get strategic direction on how to make your website work harder for your business.
Why customers love The Pros
You don't have to take our word for it. Here's what our customers say about working with us!
Marsha Keenoy, Orange Insoles
Bob Hoffman, ePIFanyNow
Why Unlimited Web Design?
Unlimited website updates
Submit & queue up as many updates as your website needs in our Support Hub.
Fast turnaround
90% of support requests are completed within 24-36 hours.
Tech expertise
Extend your website's potential with the help of vetted developers.
Adapts to your business
Add, remove, or update content as your business changes.
Built for your budget
No hourly costs or surprise fees. Pay a flat monthly based on what you need.
Super Support
Work with a Pro to make sure your website is always working for you.
FAQs
You may be wondering...
Still have questions about how this works? No worries. Check out these FAQs or reach out and we'll be happy to help you out!
Nope. Pay one flat monthly rate and get all your web design & development needs met. The only time you might incur any additional costs are if we need to buy software or plugins to add specific functionality to your website. If that happens, we'll discuss it with you before implementing anything.
No, this service runs month-to-month and you can cancel anytime. We do offer discounts for prepaying annually, though.
It depends on whether you need an update, new content, or new functionality. For example, updating a picture on a website (an update) takes dramatically less time than creating a new page from scratch (new content) or implementing advanced search features (a project).
In general, 90% of updates are done within 1-2 business days. Content is generally completed within 4-5 days (provided we have everything we need from you!) and new functionality can take up to a few weeks.
For new content or functionality, a Pro will provide target completion dates when you create the project request.
It depends on the type of work and your plan. All plans include unlimited support tickets and at least 1 project per month.
To learn more, check out our plans.
All updates, content, and projects are tracked in our Super Support Hub, which you'll get access to when you sign up.
No, we don't build apps or custom software. In general, we'll try to find off-the-shelf solutions to your problem (there usually is one that's much cheaper than custom development!).
We will, however, extend the functionality of existing software, themes, or plugins, as possible. That'll be determined on a case-by-case basis.
Yes. Our Super Support Hub is designed to give you the flexibility to use us for all of your projects. You can use us for yourself, your other websites, or your customers.
If, however, you need us to host your websites too, there will be an additional hosting fee (servers aren't free!).
Good question. We're happy to work with nearly any platform: WordPress, Shopify, Hubspot, Wix, Squarespace, etc.
In general, we won't work on static site generators, or custom implementation of DNN, Drupal, or Magento.
If you're not sure whether we'll support your system, just ask and we'll be happy to let you know.
We bill in advance, so we don't offer refunds for past months where you didn't use our service.
If you anticipate not needing to use us for some time, you can pause the service by emailing supersupport@superwebpros.com and asking us to pause your service.
Hosting fees will still apply, though.
No. If we aren't providing value, we don't want to be charging you. Just send us an email to supersupport@superwebpros.com (or reach out to your Pro) and let us know you need to cancel and we'll accommodate you.
Note that hosting is a separate service. If you cancel hosting, then we'll deactivate your website altogether. So, make sure you have somewhere else to host it before cancelling hosting.
We're happy to work with anyone on your team, including another agency who may not have the technical expertise, responsiveness, etc. that you need for your website.
That's our favorite question. At the end of the day, the Internet is a big place and nobody knows everything.
Including us.
But we'll do our best to support your business or nonprofit's digital growth. If there's something you need, we'll help you figure out the best way to get it done. Even if that means we suggest you have someone else do it.
At the end of day, our goals is to be Pro-fessionals who help other professionals get meaningful work done.
