In order to safely share passwords, we ask customers to sign up for a FREE Lastpass account.
Here’s how to do that.
Step 1: Create Your Free LastPass account
Head to https://www.lastpass.com/ and sign up for a free LastPass account.
Step 2: Create a Shared Folder
Once you’re in, head to the Sharing Center and create a folder named “Web Pro Passwords.” The video above will show you how to do that.
Step 3: Invite us to the folder
Invite “[email protected]” to the folder. Make sure “Hide Passwords” is unchecked as sometimes the ‘helpful’ launch agent doesn’t work properly and it can be a pain to get the password when we need it urgently.
Step 4: Add passwords to the shared folder
Add any passwords we request (Registrar, Webhost, etc) into that Shared Folder. Here are instructions on how to do that.
Keep in mind that you own your passwords and so this method ensures you grant us the access we need in a secure way. You can revoke permissions at any time.
In general, we’ll try to get access without requiring you to share passwords. For instance, with Go Daddy & Mailchimp, there are easy ways for us to request access that you just approve via email.
Unfortunately, that’s not always possible.
This approach ensures you stay in charge of the passwords while allowing us to do our jobs, productively.
If you get stuck, please reach out to Super Support and let us know. We’re always happy to help you.