How it Works
Your website should scale with your business. Here's how we help you do just that.
Tell us what you want done
Fill out a simple form to request an update to an existing webpage, have new content created for your website, or request additional functionality.
Send an email or fill out a simple form.
Distinguish between updates, new content, or new functionality.
Upload any files you want to include
Generally, requests fall into one of three categories: updates, new content, or new functionality.
Updates are changes to existing content or information on your website. New content adds pages to your website. New functionality extends the technical abilities of your website.
The Pros get to work
One of our Web Pros will get to work on your request.
Communicate seamlessly in the Super Support Hub
Get your website updated quickly
You can expect updates within 24-36 hours and new content within 3-4 days. New functionality varies greatly and will be reviewed on a case-by-case basis with your Pro.
When projects get behind, it's usually because customers don't give us everything we need in a timely fashion. Some things we'll need from you include access to your domain registrar, existing host, and any graphics or marketing materials you currently have. We encourage you to gather materials for a page before creating a request.
Test, Revise, Approve
For new content & functionality, you'll receive a draft or test page before we publish it online. This gives you the opportunity to see what a change will look like before it's online.
Suggest revisions via email or the Super Support Hub
We keep working until we get it right
See drafts & test functionality in development before it's live
No problem. It often happens that things look different online than they do in our heads. We'll keep working with you until we get it right and won't publish without your approval.
When possible, we aim to put all updates on a staging server or hidden page before publishing it. That gives you an opportunity to see what something will look like before it's published for the world to see.
See it live!
Get notified when an update, new piece of content, or new functionality is implemented. Then, share it with the world to get traffic!
Track all updates, new content, and projects in the Super Support Hub
Have complete ownership over your content
Get strategic feedback from a Pro
You. All content we create is yours to keep with us or transfer elsewhere.
Yes, we generally host WordPress websites on behalf of our customers. But, we don't have if you don't want us to.
Yes. Schedule periodic check-ins with your Pro in order to get strategic direction on how to make your website work harder for your business.
Why customers love The Pros
You don't have to take our word for it. Here's what our customers say about working with us!
Marsha Keenoy, Orange Insoles
Bob Hoffman, ePIFanyNow
Why Unlimited Web Design?
You may be wondering...
Still have questions about how this works? No worries. Check out these FAQs or reach out and we'll be happy to help you out!
Nope. Pay one flat monthly rate and get all your web design & development needs met. The only time you might incur any additional costs are if we need to buy software or plugins to add specific functionality to your website. If that happens, we'll discuss it with you before implementing anything.
No, this service runs month-to-month and you can cancel anytime. We do offer discounts for prepaying annually, though.
It depends on whether you need an update, new content, or new functionality. For example, updating a picture on a website (an update) takes dramatically less time than creating a new page from scratch (new content) or implementing advanced search features (a project).
In general, 90% of updates are done within 1-2 business days. Content is generally completed within 4-5 days (provided we have everything we need from you!) and new functionality can take up to a few weeks.
For new content or functionality, a Pro will provide target completion dates when you create the project request.
It depends on the type of work (because it varies so much). In general, you can have 1 active ticket, 1 new piece of content, and 1 new functionality request active at a time.
For example, let's say you want to add two new pages, update the banner on your home page, and integrate your lead form with Hubspot, so you create 4 development projects.
We'd get to work on one of the new pages, your support ticket, and your functionality request within a day or so.
When the new page is published, we'd start the second one.
By then, the support ticket would likely be long gone (and maybe any others you've added in the interim), but the functionality request might still be in process.
All updates, content, and projects are tracked in our Super Support Hub, which you'll get access to when you sign up.
No, we don't build apps or custom software. In general, we'll try to find off-the-shelf solutions to your problem (there usually is one that's much cheaper than custom development!).
We will, however, extend the functionality of existing software, themes, or plugins, as possible. That'll be determined on a case-by-case basis.
Yes. Our Super Support Hub is designed to give you the flexibility to use us for all of your projects. You can use us for yourself, your other websites, or your customers.
If, however, you need us to host your websites too, there will be an additional hosting fee (servers aren't free!).
Good question. We're happy to work with nearly any platform: WordPress, Shopify, Hubspot, Wix, Squarespace, etc.
In general, we won't work on static site generators, or custom implementation of DNN, Drupal, or Magento.
If you're not sure whether we'll support your system, just ask and we'll be happy to let you know.
We bill in advance, so we don't offer refunds for past months where you didn't use our service.
If you anticipate not needing to use us for some time, you can pause the service by emailing [email protected] and asking us to pause your service.
Hosting fees will still apply, though.
No. If we aren't providing value, we don't want to be charging you. Just send us an email to [email protected] (or reach out to your Pro) and let us know you need to cancel and we'll accommodate you.
Note that hosting is a separate service. If you cancel hosting, then we'll deactivate your website altogether. So, make sure you have somewhere else to host it before cancelling hosting.
We're happy to work with anyone on your team, including another agency who may not have the technical expertise, responsiveness, etc. that you need for your website.
That's my favorite question. At the end of the day, the Internet is a big place and nobody knows everything.
But we'll do our best to support your business or nonprofit's digital growth. If there's something you need, we'll help you figure out the best way to get it done. Even if that means we suggest you have someone else do it.
At the end of day, our goals is to be Pro-fessionals who help other professionals get meaningful work done.
Are you ready to supercharge your website?
Try our unlimited web development service for 15 days, risk free and see for yourself the difference a Pro makes.