In this article
    Add a header to begin generating the table of contents
    Search docs

    Home » Docs » Super Support Hub » How We Manage Customer Content

    How We Manage Customer Content

    One of the best things about SuperWebPros’ “On-demand Web Design Service” is that you can add new content to your website when you need it.

    That means no more having to scope an entire project or undergo extensive redesigns every few years. 

    Your website can be managed incrementally and will always be aligned with your business, marketing, or technological needs.

    Content Overview

    The definition of “Content” is broad and we intend it to be. 

    This gives you flexibility to use our service for new webpages, landing pages, sales funnels, or blog posts – depending on which plan you have.

    The only caveat is how much Active Content will be in process at any given time.

    In general, we will have one page at a time in “Active” development, and one under “Revision”

    That doesn’t mean you can’t “queue up” other content or attach items to it (in fact, we encourage it!), but it does mean that they won’t be actively developed until the content in process is put into “Customer Review.”

    An example

    For example, let’s imagine you want 4 pieces of content created:

    1. A “Home” page
    2. A “Services” page
    3. An “About” page
    4. A “Contact” page

    If you added the “Home” page first, we’d get started on that one, first.

    Within a few days, we’d have a Proof for you to review.

    Once that Proof is sent to you, we’d start working on your “Services” page, while you review & provide feedback on the “Home” page.

    After a few days, you approve the “Home” page, which means that page is ready to be published online.

    At that point, we’d start working on the “About” page and the “Contact” page would remain in the queue until the “Services” Proof is sent.

    This process repeats until all queued content is complete.

    You can keep editing Content at all stages

    From the Super Support Hub, you can edit Content at every stage of development.

    For example, let’s imagine the “About” page is in the queue at the time your photographer sends back new headshots of you and your team. You log into the Super Support Hub, navigate to the “Content Planned,” and click on to the “About” page. From there, you can upload those photos to the page, so they’re ready for us when we start develoment.

    Why this approach?

    While it may seem like rate-limiting work like this would slow things down, it actually speeds them up dramatically.

    The reason is because most of the time, websites are delayed because content gathering takes a long time.

    If your organization requires approvals or has multiple stakeholders, it can take even longer.

    This approach keeps everyone (including your boss!) focused on 1-2 pages at a time, instead of the entire site.

    It’s much less overwhelming to most people and, once they’re in the rhythm, much, much faster.

    It also makes it much easier to know the exact status of the website because, after all, a website is just a collection of web pages. When the queue is clean, the website is “done” (though a good website is never really, “done”).

    Or, at the very least, all the content we’ve been able to coordinate together is “ready” to be published online.

    How to see the status of your Content

    To see the status of all your Content, click the “Content” tab from your dashboard.

    From there, you can see what Content is “In Process,” what is “Planned,” and what is “Published.”

    Hovering over any row will allow you to edit or delete Content, as you desire.

    Finally, you can quickly see what Content is “In Process” directly from your dashboard.

    Technical Support

    Still have a question? We're here to help you. Reach out via chat below or open a support ticket.

    Related Docs

    Providing Content in the Content Template
    Each page of your website is a “single” entity, and each webpage contains a series of modules that communicate content or allow users to interact with the site. We put together forms, each of which reflects one page of your site. Each form has different sections to make it easier for you to provide the …

    Providing Content in the Content Template Read More »

    Read More
    How to Complete a Super Site Content Brief
    Super Sites have pre-made Content Briefs designed to help you get the right content in the right!
    Read More
    How to provide feedback on a Prototype
    Prototypes are webpages designed for you to review and evaluate, before they go 'live.' Here's how to give feedback on them.
    Read More
    How to add a comment to a Blueprint
    Adding comments to a Blueprint is easy. You can use them to share feedback, respond to feedback, or let us know if we missed something all together. Here's how to do it.
    Read More

    The Essential ECommerce Bundle


    Get our internal checklist, calendar, and swipe file...for free!

    Almost there! Just one more step...

    Pop Up Example

    The "Core 4" Funnels for Every Business


    If your business needs leads, then you need at least one of these four funnels.

    Almost there! Just one more step...

    Pop Up Example
    Essential E-Commerce Checklist

    How Do The Pros Optimize ECommerce?


    Download the checklist we use for growing sales, cart values, and customer LTV...for free!

    Almost there! Just one more step...

    Almost there! Just one more step...

    We just to need to know where to send it and it'll be all yours!

    We won't spam you or sell your information. Please see our privacy policy

    Thumbnail of Speed Checklist by SuperWebPros

    Faster Websites Get More Customers!


    Download this 4-step checklist The Pros use to create Super Speedy websites!

    Almost there! Just one more step...

    Scroll to Top