This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII, as described in U.S. privacy law and information-security practice, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE, OR APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number (including mobile number), credit-card information, or other details to help you with your experience.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you:
• Register on our site
• Place an order
• Subscribe to a newsletter
• Opt-in to receive SMS/text communications
• Use Live Chat or open a Support Ticket
• Enter information anywhere else on our site
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, opt-in to SMS texting, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer-service requests
• To administer a contest, promotion, survey, or other site feature
• To quickly process your transactions
• To send transactional and occasional promotional SMS/text messages that you have expressly opted in to receive
• To ask for ratings and reviews of services or products
• To follow up with you after correspondence (live chat, email, phone, or SMS)
HOW DO WE PROTECT YOUR INFORMATION?
• Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit as safe as possible.
• We use regular Malware Scanning.
• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
• All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
• All transactions are processed through a gateway provider and are not stored or processed on our servers.
DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to:
• Help remember and process the items in the shopping cart
• Understand and save user preferences for future visits
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future
• (Optionally) Work with trusted third-party services that track this information on our behalf
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, it won’t affect the user’s experience.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, except to trusted service providers that assist us in operating our website, conducting our business, or delivering email and SMS communications, so long as those parties agree to keep this information confidential.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
Together with third-party vendors, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad-service functions as they relate to our website.
Opting-out: Users can set preferences for how Google advertises to you using the Google Ad Settings page, or use the Google Analytics Opt-Out Browser add-on.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CalOPPA)
In accordance with CalOPPA:
• Users can visit our site anonymously.
• We link to this Privacy Policy on our home page (see “conspicuous link” explanation below).
• Our Privacy Policy link includes the word “Privacy” and is easily found.
• Users will be notified of any Privacy-Policy changes on this page.
• Users can change their personal information by emailing us, calling us, chatting with us, or sending a support ticket.
• We honor Do-Not-Track signals.
• We allow third-party behavioral tracking.
COPPA (Children’s Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old, nor do we knowingly permit third-parties to collect PII from children under 13.
FAIR INFORMATION PRACTICES
Should a data breach occur, we will:
• Notify you via email within 7 business days
• Notify users site-wide within 1 business day
We also subscribe to the Individual Redress Principle, granting individuals enforceable rights against non-compliant data processors.
CAN-SPAM ACT
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and send updates
• Send additional information related to your product or service
• Market to our mailing list or continue to send emails after the original transaction
To comply with CAN-SPAM we:
• Do not use false or misleading subjects or email addresses
• Identify the message as an advertisement when applicable
• Include the physical address of our business
• Monitor third-party email-marketing services for compliance
• Honor opt-out/unsubscribe requests promptly
• Provide a working unsubscribe link in every marketing email
SMS / TEXT MESSAGING TERMS & CONDITIONS
By subscribing to SuperWebPros SMS services, you agree to the following:
- Text / SMS Marketing
If you opt-in, you will receive SMS/text messages at the mobile number you provide. Messages will relate to project status, customer-service issues, and occasional promotions. - Frequency of Messages
Message frequency may vary based on your orders, account activity, and current promotions. - Opt-Out and Support Options
• Text “STOP” to 517-885-3212 to cancel.
• After we receive “STOP,” you will be unsubscribed and receive a one-time confirmation text.
• To re-subscribe, text “START.”
• For help, text “HELP” or email supersupport@superwebpros.com. - Wireless Carrier Rates and Services
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. - Confidentiality
We will maintain the confidentiality of your mobile number. It will not be shared with third-parties for their own marketing. It may be shared with service providers who help deliver our SMS communications; they may use your information solely to perform that service for SuperWebPros.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
superwebpros.com
325 East Grand River Ave
East Lansing, MI 48823
United States
supersupport@superwebpros.com
517-885-3212
Last Edited on 2025-05-14