Super Support
From: $399.00 / month with a 7-day free trial
Get the website support you need with Unlimited Support Tickets, Pro-active plugin and platform updates, and more!
Description
Super Support is designed to keep your site(s) current, even as you scale. Pick the plan that works best for you.
| Basic | Grow | Pro | Custom | |
|---|---|---|---|---|
| Monthly Pricing | $399 | $1,399 | $1,999 | Custom |
| Unlimited Support Tickets | ✅ | ✅ | ✅ | ✅ |
| Managed Websites | 1 | 5 | 10 | Custom |
| Complimentary WordPress Hosting Included | 1 | 1 | 2 | Custom |
| Additional Hosting (per site) | $39/mo | $39/mo | $29/mo | $19/mo |
| Zoom Support | 1/qtr | 1/mo | 1/mo | 1/mo |
| Support Ticket Turnaround | 48 hours | 36 hours | 36 hours | 24 hours |
| Access a PM & Developer via Slack* | ✅ | ✅ | ||
| “Jump the Queue” | ✅ | ✅ | ||
| Membership Discounts | ||||
| Project Blocks | 3% | 5% | 7% | Custom |
| Additional Modules (sold on per-site basis) | 5% | 5% | 10% | Custom |
| Pro Academy (Coming Soon) | ✅ | ✅ | ✅ | ✅ |
*Slack access available during business hours, only.
What’s Included in “Unlimited Super Support”? What’s Not?
Super Support is designed to help you keep your site content updated and current. It is not designed to build out a brand new website or complete complex projects.
Some examples may help:
| Included in Super Support | Not Included |
|---|---|
| Edits to page content | Content creation |
| Changing banners | Custom development |
| Changing plugin settings | Updating custom code |
| Changing headers | Software/tools outside of WordPress |
| Changing images | Graphic Design |
| Adding content to a designed page | Building pages to match a design |
| Blog edits | Writing a blog |
| Adding a new page | Rebuilding a website |
| Formatting a new page | Designing a webpage |
| Changing text | Copywriting your website |
| Adding coupon codes | Implementing a Checkout Process |
| Sending a newsletter | Creating an email campaign |
Examples
Example 1
✅ Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions through ProHQ
❌ Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting. If you do want blogging, upgrade to an SEO plan.
Example 2
✅ Included: You want us to add a new page to your website, for which there is already a template and you provide all the content in ProHQ.
❌ Not included: You want us to design a new page from stratch.
Example 3
✅ Included: You want us to install and set up a plugin to use its built-in functionality.
❌ Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
Example 4
✅ Included: You want us to email your marketing list with a promotion and there is already a layout template and you provide all the content.
❌ Not included: You want us to email your list, but you provide no content and/or there is no newsletter design in your email service provider.
FAQs
Additional information
| Level of Service | Basic, Grow, Pro |
|---|---|
| Duration | Monthly, Annual |
