A Website That's Always Working For You.

Nope. Pay one flat monthly rate and get all your web design & development needs met. The only time you might incur any additional costs are if we need to buy software or plugins to add specific functionality to your website. If that happens, we'll discuss it with you before implementing anything.

No, this service runs month-to-month and you can cancel anytime. We do offer discounts for prepaying annually, though.

It depends on whether you need an update, new content, or new functionality. For example, updating a picture on a website (an update) takes dramatically less time than creating a new page from scratch (new content) or implementing advanced search features (a project). 

In general, 90% of updates are done within 1-2 business days. Content is generally completed within 4-5 days (provided we have everything we need from you!) and new functionality can take up to a few weeks. 

For new content or functionality, a Pro will provide target completion dates when you create the project request.

Depending on your plan, you can typically have 1 PROject in process at a time. A PROject is a new website feature, webpage, overhaul, or functionality that requires at least 2 Development Points to complete.

There are no limits to Support Tickets, which are updates to content on existing websites that take less than 2 Development points to complete.

All updates, content, and projects are tracked in our Super Support Hub, which you'll get access to when you sign up.

No, we don't build apps or custom software. In general, we'll try to find off-the-shelf solutions to your problem (there usually is one that's much cheaper than custom development!). 

We will, however, extend the functionality of existing software, themes, or plugins, as possible. That'll be determined on a case-by-case basis.

Yes. Our Super Support Hub is designed to give you the flexibility to use us for all of your projects. You can use us for yourself, your other websites, or your customers.

If, however, you need us to host your websites too, there will be an additional hosting fee (servers aren't free!).

Good question. We're happy to work with nearly any platform: WordPress, Shopify, Hubspot, Wix, Squarespace, etc. 

In general, we won't work on static site generators, or custom implementation of DNN, Drupal, or Magento.

If you're not sure whether we'll support your system, just ask and we'll be happy to let you know.

We bill in advance, so we don't offer refunds for past months where you didn't use our service.

If you anticipate not needing to use us for some time, you can pause the service by emailing supersupport@superwebpros.com and asking us to pause your service.

Hosting fees will still apply, though.

No. If we aren't providing value, we don't want to be charging you. Just send us an email to supersupport@superwebpros.com (or reach out to your Pro) and let us know you need to cancel and we'll accommodate you.

Note that hosting is a separate service. If you cancel hosting, then we'll deactivate your website altogether. So, make sure you have somewhere else to host it before cancelling hosting.

We're happy to work with anyone on your team, including another agency who may not have the technical expertise, responsiveness, etc. that you need for your website.

That's my favorite question. At the end of the day, the Internet is a big place and nobody knows everything.

Including us.

But we'll do our best to support your business or nonprofit's digital growth. If there's something you need, we'll help you figure out the best way to get it done. Even if that means we suggest you have someone else do it.

At the end of day, our goals is to be Pro-fessionals who help other professionals get meaningful work done.